As an Information Services Specialist, you will respond to public inquiries related to Substance Abuse & Mental Health concerns. Your role is critical in providing a public health service to our community. You will often be conducting online literature searches via the Internet and approved online software and making resource referrals, as appropriate, to the inquiries received. While direct supervision may be needed on more complex tasks, this role requires someone who is can also work independently, is dependable and a team player, has a high attention to detail and displays good and sound business judgement.
Program Research & Evaluation - Contact Center (PEP)
As a Bilingual Information Services Associate, you will work under close supervision in the dissemination and interpretation of complex health and medical-related information regarding the causes, prevention, detection, diagnosis, and treatment of specific diseases and disorders under the National Institutes of Health (NIH) Institute’s purview. In addition, you will respond to public inquiries via phone calls, email, postal mail, and Live Chat. You will develop standard and custom language to be used in responding to public inquiries, conduct online literature searches of NIH-approved Web sites and databases, and make resource referrals as appropriate.
Content Development & Information Dissemination - NIH Resource Center