The Information Services Team Lead supervises information specialists in daily activities in their respective components, assists with the development of work plans, and meets frequently with managers and other staff to review work performed and anticipated activities. They are responsible for maintaining internal communications to keep the task lead and supervisors up to date on project activities, deliverables, challenges, and potential innovations. The task leaders provide input for the development of project reports and identify staff training and development needs.
Program Research & Evaluation - Contact Center (PEP)
As a Bilingual Information Services Associate, you will work under close supervision in the dissemination and interpretation of complex health and medical-related information regarding the causes, prevention, detection, diagnosis, and treatment of specific diseases and disorders under the National Institutes of Health (NIH) Institute’s purview. In addition, you will respond to public inquiries via phone calls, email, postal mail, and Live Chat. You will develop standard and custom language to be used in responding to public inquiries, conduct online literature searches of NIH-approved Web sites and databases, and make resource referrals as appropriate.
Content Development & Information Dissemination - NIH Resource Center