As a Contact Center Specialist, you will respond to public inquiries related to Substance Abuse & Mental Health concerns. Your role is critical in providing a public health service to our community. You will often be conducting online literature searches via the Internet and approved online software and making resource referrals, as appropriate, to the inquiries received. While direct supervision may be needed on more complex tasks, this role requires someone who is can also work independently, is dependable and a team player, has a high attention to detail and displays good and sound business judgement.
Management retains the discretion to add to or change the duties of the position at any time.
IQ Solutions is an Equal Opportunity Employer and an Affirmative Action Employer (M/F/Disabled/Veteran). IQ Solutions prohibits employment discrimination based on race, color, religion, creed, age, sex, sexual orientation, gender identity/expression, national origin or ancestry, marital status, status as a military veteran (including recently separated and other protected veterans), or status as a qualified handicapped or disabled individual, or as Vietnam-Era Veteran, in accordance with applicable law. For more information about our commitment to equal employment opportunity, please click here.